What steps have been taken to protect residents?
The health and wellbeing of our residents is our top priority. In response to COVID-19, we have enhanced our internal processes and protocols to better protect our communities. We have been proactively taking steps to manage and contain any current or future COVID-19 risk at our communities. We are collaborating with and receiving additional guidance from the Centers for Disease Control (CDC) and Prevention, Centers for Medicare and Medicaid Services (CMS), Wisconsin Department of Health Services (DHS) and the Milwaukee County Health Department. Key examples include implementing temporary visitor and delivery restrictions guided by DHS, social distancing, wearing facemasks, perpetual cleaning of high contact areas including elevator buttons and door knobs, screening for all employees and vendors.
What happens if a resident or employee starts exhibiting symptoms of COVID-19?
Following recommendations from the Centers for Disease Control (CDC) and Prevention, Centers for Medicare and Medicaid Services (CMS), Wisconsin Department of Health Services (DHS) and the Milwaukee County Health Department, if a resident is experiencing symptoms of COVID-19, a physician is notified and the resident is advised to self-quarantine in their room or apartment to ensure the safety of the community. Employees are to stay home if they feel sick and are encouraged to get tested by a physician to confirm illness. If an employee tests positive, that employee is to stay home while exhibiting symptoms. Employees are to stay home until they are cleared by the Milwaukee Health Department.
What happens if there is a positive case of COVID-19?
- At Ovation Jewish home, the resident will be isolated in his/her room or apartment and the unit will be closed.
- At Ovation Chai Point, the resident will be isolated in his/her room or apartment.
- If an employee tests positive, that employee is to stay home while exhibiting symptoms. It is requested that they follow up with their physician. Employees are to stay home until they are cleared by the Milwaukee Health Department.
Will all residents be tested?
We continue to work with the Centers for Disease Control (CDC) and Prevention, Centers for Medicare and Medicaid Services (CMS), Wisconsin Department of Health Services (DHS) and the Milwaukee County Health Department regarding testing. Currently, the rate at which residents are tested is based on the facility and Milwaukee County positivity rate. Our policy and procedure for outbreak and serial testing is evolving as more information and tests become available.
How can I protect myself from COVID-19?
According to the Centers for Disease Control (CDC) and Prevention, Centers for Medicare and Medicaid Services (CMS), Wisconsin Department of Health Services (DHS) and the Milwaukee County Health Department, the following preventative measures are the best way to prevent exposure to COVID-19:
- Wash your hands with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer that has at least 60% alcohol.
- Wear a mask.
- Maintain at least a 6-foot distance from other people.
- Avoid touching your eyes, mouth and nose.
- Avoid close contact with anyone who is sick.
- Stay home if you feel sick or have a fever.
- Cover coughs and sneezes with a tissue. If tissues are not available, cough and/or sneeze into the inside of your elbow.
- Clean frequently touched objects and surfaces often.
Where can I find updated information on my loved one’s community?
Ovation Communities will continue to keep families and residents informed of any updates regarding COVID-19. Updates can be found on our website, www.ovation.org, and frequent communications will be sent to families. We encourage residents to share the latest updates with loved ones as they come available. If you need to be added to our email list, please contact Elaine Gauger, email@example.com.
Is it safe to visit the communities?
We are taking every precaution to manage COVID-19 and are allowing only essential visitors in our communities. We recommend that families and loved ones use Facetime, Zoom or Skype in addition to phone calls to stay in touch with your loved ones.
There may be occasions when outdoor visits are allowed at the Jewish Home and Chai Point. During outdoor visits, visitors must maintain at least a 6-foot distance and all parties must wear masks at all times. In order to keep all of our residents safe, we cannot allow for touching of any kind, i.e. holding hands, hugging, etc. We appreciate your cooperation following these important guidelines.
Both video calls and visits can be arranged by contacting:
- Kimberly Rosenau at 414-277-8845 or firstname.lastname@example.org at the Jewish Home
- Bonnie Jean Barczak at 414-277-8804 or email@example.com at Chai Point
To keep all of our residents safe and healthy, Ovation Communities reserves the right to suspend visits at any time for any reason.
Are you cleaning the facilities enough?
To protect our residents and staff from COVID-19 we have increased the frequency and rigor of cleaning and sanitizing our common community areas and high contact areas such as elevator buttons and door knobs. In addition, we have implemented visitor and delivery restrictions, as well as use of the following:
- Use of Xenex machine at Ovation Jewish Home and Ovation Chai Point
- EPA Grade cleaning materials used at both locations
Should I move my loved one out during this pandemic?
The health and safety of our residents and employees is our top priority. We are taking all necessary precautions to contain and minimize the virus in our communities. We do not recommend you move your family member out during this time.
Can I take my loved one home overnight during this time?
To help contain and eliminate COVID-19, it is recommended by the Centers for Disease Control (CDC) and Prevention, Centers for Medicare and Medicaid Services (CMS), Wisconsin Department of Health Services (DHS) and the Milwaukee County Health Department that residents do not have home visits during this time. Home visits can increase the risk of illness for the residents.
If my loved one does leave, will he/she have to self-quarantine upon return?
Ovation Chai Point residents need to self-quarantine for 14 days if they go the hospital or emergency department. Chai Point residents do not need to self-quarantine if they leave for a normal doctor’s visit or are just in the community and are NOT around someone with known or suspected COVID.
We do request that Ovation Jewish Home residents isolate in their rooms for 14 days due to the fragility of this population.
Are the communities accepting new admissions during this time?
We are currently accepting non-COVID-19 admissions at both the Jewish Home and Chai Point. Those admitted during this time will have to self-quarantine for 14 days, per The Centers for Disease Control and Prevention (CDC) and Centers for Medicare and Medicaid Services (CMS) guidelines, at time of arrival. If you are interested in learning more about the communities, please contact:
- Henry Schimmel at 414-276-2627 or firstname.lastname@example.org at the Jewish Home
- Amy Alioto at 414-277-8829 or email@example.com at Chai Point
Where can I find more information about COVID-19?
You can find more information about COVID-19 and the guidelines that Ovation is following here:
- CDC – https://www.cdc.gov/coronavirus/2019-ncov/index.html
- DHS – https://www.dhs.wisconsin.gov/covid-19/index.htm
- Milwaukee County Health Department – https://county.milwaukee.gov/EN/COVID-19
- CMS – https://www.cms.gov/About-CMS/Agency-Information/OMH/resource-center/COVID-19-Resources
What steps should nursing homes take before reopening to visitors?
Nursing homes should continue to follow the Centers for Disease Control (CDC) and Prevention, Centers for Medicare and Medicaid Services (CMS), Wisconsin Department of Health Services (DHS) and the Milwaukee County Health Department guidance for preventing the transmission of COVID-19. Because nursing home residents are especially vulnerable, CMS does not recommend reopening facilities to visitors (except for compassionate care situations) until:
- County positivity rates reach recommended levels
- There have been no new, nursing home onset COVID-19 cases in the nursing home for 28 days
- The nursing home is not experiencing staff shortages
- The nursing home has adequate supplies of personal protective equipment and essential cleaning and disinfection supplies to care for residents
- The nursing home has adequate access to testing for COVID-19
- Referral hospital(s) have bed capacity on wards and intensive care units
When will you be reopening the dining room, beauty parlor and pool?
We follow the guidance of the CDC, DHS, CMS, and local health departments regarding reopening public spaces within our facility.
Currently, with limited hours, the pool and beauty shop at Chai Point are open to residents. The Chai Point dining room will be open for breakfast and lunch depending on facility and county positivity rates.
What can I do to support my loved one?
There are many ways to stay connected to your loved one during this time. Sending greeting cards, pictures of loved ones, and even a delivery of their favorite food are all welcomed and encouraged.
Make a Donation
During these unprecedented times, Ovation Communities is facing additional challenges brought on by the pandemic. While much has changed, our resolve and commitment to providing our residents the best care possible has only grown stronger. During this critical time, we hope you’ll consider a gift to the Jewish Home and Care Center Foundation to help us better address the additional care needs of our residents. Additional technology to help our residents stay connected (iPads, iPhones, smart speakers) is also appreciated.
Our staff continues to work tirelessly on the front lines of the pandemic providing unwavering care and support for Ovation’s residents. They truly embody our mission day in and day out of providing a safe, secure and beautiful Jewish home for our elders. Please join us in thanking them by sharing a note of support.
c/o Elaine Gauger
1414 N. Prospect Ave.
Milwaukee, WI 53202
Write to a Resident
Make a caring difference in the life of a resident beyond your loved one by writing a letter or sending a card. This is a fun and rewarding experience for children and grandchildren as well.
Ovation Jewish Home
c/o Rabbi Steven Adams
1414 N Prospect Ave.
Milwaukee, WI 53202
What factors should nursing homes consider when making decisions about visitation?
CMS encourages that any decisions to relax requirements or conduct creative alternatives within nursing homes be made in coordination with state and local officials after a careful review of facility-level, community, and state factors/orders. Additionally, state and local officials should consider the following as a part of a comprehensive reopening plan:
- Case status in surrounding community
- Case status in the nursing home(s)
- Staffing levels
- Access to adequate testing for residents and staff
- Personal protective equipment supplies
- Local hospital capacity
These factors should help guide reopening decisions, and decisions related to visitation.
Is the public restaurant currently open?
Ovation’s restaurant, The Rubenstein Family Kosher Oasis, is currently closed to the public.
How and when will residents receive the vaccine?
Ovation Communities is currently in the process of administering the vaccine to residents and staff in coordination with the Pharmacy Partnership For Long-Term Care Program. Through the Pharmacy Partnership For Long-Term Care Program, Ovation is working with CVS to administer a series of clinics to ensure that all Jewish Home and Chai Point residents and staff, who wish to receive the vaccine, have access to it.
Do residents and staff have to take the vaccine?
Ovation Communities residents and staff have the right to refuse the COVID-19 vaccine. However we encourage everyone to get the vaccine under the recommendation of the Centers for Disease Control (CDC) and Prevention, Centers for Medicare and Medicaid Services (CMS), Wisconsin Department of Health Services (DHS) and the Milwaukee County Health Department.
Which vaccine are residents and staff receiving?
Our partner, CVS, is administering the Moderna vaccine in two doses 28 days apart.
Will restrictions be lowered when residents and staff are vaccinated?
We will continue to follow the guidance of the Centers for Disease Control (CDC) and Prevention, Centers for Medicare and Medicaid Services (CMS), Wisconsin Department of Health Services (DHS) and the Milwaukee County Health Department. With their guidance we are not currently lowering any restrictions.